{"id":26,"date":"2020-08-26T03:42:00","date_gmt":"2020-08-26T03:42:00","guid":{"rendered":"http:\/\/blogs.vanguardia.com\/juan-show\/?p=26"},"modified":"2020-09-02T01:38:00","modified_gmt":"2020-09-02T01:38:00","slug":"como-hacer-reclamo-en-internet","status":"publish","type":"post","link":"https:\/\/blogs.vanguardia.com\/juan-show\/2020\/08\/26\/como-hacer-reclamo-en-internet\/","title":{"rendered":"\u00bfC\u00f3mo hacer un reclamo exitoso por internet? \u00a1As\u00ed me volv\u00ed Youtuber!"},"content":{"rendered":"\n<p>\u00bfTe has quedado esperando por d\u00edas la respuesta de una marca sin que le den importancia a tu reclamo? \u00bfHas tenido que renunciar a un reembolso justo porque tu caso no logra escalar al \u00e1rea encargada?<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading\">Esta es la historia de c\u00f3mo recuper\u00e9 20 mil d\u00f3lares en un  reclamo a una agencia de viajes usando mis redes sociales y la ayuda de amigos y familiares \u00a1Tambi\u00e9n es la historia de c\u00f3mo naci\u00f3 JuanShow!<\/h4>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Imagen-entrada-1-1024x500.png\" alt=\"\" class=\"wp-image-73\" width=\"551\" height=\"269\" srcset=\"https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Imagen-entrada-1-1024x500.png 1024w, https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Imagen-entrada-1-300x146.png 300w, https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Imagen-entrada-1-768x375.png 768w, https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Imagen-entrada-1.png 1180w\" sizes=\"auto, (max-width: 551px) 100vw, 551px\" \/><figcaption>Este viaje so\u00f1ado termin\u00f3 en una disputa con la agencia de viajes. Toledo, Espa\u00f1a.<\/figcaption><\/figure><\/div>\n\n\n\n<!--more-->\n\n\n\n<ul class=\"wp-block-social-links is-layout-flex wp-block-social-links-is-layout-flex\">\n\n<li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/HolaJuanShow\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-twitter  wp-block-social-link\"><a href=\"https:\/\/twitter.com\/juansebarrero\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" 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s0.009-2.688,0.052-3.637c0.04-0.877,0.187-1.354,0.31-1.671c0.163-0.42,0.358-0.72,0.673-1.035 c0.315-0.315,0.615-0.51,1.035-0.673c0.317-0.123,0.794-0.27,1.671-0.31C9.312,4.631,9.597,4.622,12,4.622 M12,3 C9.556,3,9.249,3.01,8.289,3.054C7.331,3.098,6.677,3.25,6.105,3.472C5.513,3.702,5.011,4.01,4.511,4.511 c-0.5,0.5-0.808,1.002-1.038,1.594C3.25,6.677,3.098,7.331,3.054,8.289C3.01,9.249,3,9.556,3,12c0,2.444,0.01,2.751,0.054,3.711 c0.044,0.958,0.196,1.612,0.418,2.185c0.23,0.592,0.538,1.094,1.038,1.594c0.5,0.5,1.002,0.808,1.594,1.038 c0.572,0.222,1.227,0.375,2.185,0.418C9.249,20.99,9.556,21,12,21s2.751-0.01,3.711-0.054c0.958-0.044,1.612-0.196,2.185-0.418 c0.592-0.23,1.094-0.538,1.594-1.038c0.5-0.5,0.808-1.002,1.038-1.594c0.222-0.572,0.375-1.227,0.418-2.185 C20.99,14.751,21,14.444,21,12s-0.01-2.751-0.054-3.711c-0.044-0.958-0.196-1.612-0.418-2.185c-0.23-0.592-0.538-1.094-1.038-1.594 c-0.5-0.5-1.002-0.808-1.594-1.038c-0.572-0.222-1.227-0.375-2.185-0.418C14.751,3.01,14.444,3,12,3L12,3z M12,7.378 c-2.552,0-4.622,2.069-4.622,4.622S9.448,16.622,12,16.622s4.622-2.069,4.622-4.622S14.552,7.378,12,7.378z M12,15 c-1.657,0-3-1.343-3-3s1.343-3,3-3s3,1.343,3,3S13.657,15,12,15z M16.804,6.116c-0.596,0-1.08,0.484-1.08,1.08 s0.484,1.08,1.08,1.08c0.596,0,1.08-0.484,1.08-1.08S17.401,6.116,16.804,6.116z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Instagram<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-linkedin  wp-block-social-link\"><a href=\"https:\/\/www.linkedin.com\/in\/juan-sebastian-barrero-del-rio\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19.7,3H4.3C3.582,3,3,3.582,3,4.3v15.4C3,20.418,3.582,21,4.3,21h15.4c0.718,0,1.3-0.582,1.3-1.3V4.3 C21,3.582,20.418,3,19.7,3z M8.339,18.338H5.667v-8.59h2.672V18.338z M7.004,8.574c-0.857,0-1.549-0.694-1.549-1.548 c0-0.855,0.691-1.548,1.549-1.548c0.854,0,1.547,0.694,1.547,1.548C8.551,7.881,7.858,8.574,7.004,8.574z M18.339,18.338h-2.669 v-4.177c0-0.996-0.017-2.278-1.387-2.278c-1.389,0-1.601,1.086-1.601,2.206v4.249h-2.667v-8.59h2.559v1.174h0.037 c0.356-0.675,1.227-1.387,2.526-1.387c2.703,0,3.203,1.779,3.203,4.092V18.338z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">LinkedIn<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-youtube  wp-block-social-link\"><a href=\"https:\/\/www.youtube.com\/channel\/UCWu41q-x_H5Jf9rAYfxp0Ng\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M21.8,8.001c0,0-0.195-1.378-0.795-1.985c-0.76-0.797-1.613-0.801-2.004-0.847c-2.799-0.202-6.997-0.202-6.997-0.202 h-0.009c0,0-4.198,0-6.997,0.202C4.608,5.216,3.756,5.22,2.995,6.016C2.395,6.623,2.2,8.001,2.2,8.001S2,9.62,2,11.238v1.517 c0,1.618,0.2,3.237,0.2,3.237s0.195,1.378,0.795,1.985c0.761,0.797,1.76,0.771,2.205,0.855c1.6,0.153,6.8,0.201,6.8,0.201 s4.203-0.006,7.001-0.209c0.391-0.047,1.243-0.051,2.004-0.847c0.6-0.607,0.795-1.985,0.795-1.985s0.2-1.618,0.2-3.237v-1.517 C22,9.62,21.8,8.001,21.8,8.001z M9.935,14.594l-0.001-5.62l5.404,2.82L9.935,14.594z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">YouTube<\/span><\/a><\/li><\/ul>\n\n\n\n<p>Si la primera pregunta que se te viene a la cabeza es \u00bftengo que tener miles de seguidores en redes sociales para que me paren bolas? &#8211; La respuesta es NO. Siguiendo los pasos que se encuentran en el video podr\u00e1s lograr un acuerdo justo ante una inconformidad o incumplimiento, lograr hablar con los encargados de la marca, obtener un reembolso y no tener que pasar horas al tel\u00e9fono con un asesor. <\/p>\n\n\n\n<p>Dale play al video y descubre c\u00f3mo logr\u00e9 ganarle la batalla a una agencia de viajes que pretend\u00eda reembolsarme solo un 15% de mi inversi\u00f3n, ante la suspensi\u00f3n de un tour por la pandemia. Este paso a paso aplica para bancos, empresas de telefon\u00eda y cualquier prestador de un servicio que no te de una respuesta. \u00a1La soluci\u00f3n est\u00e1 en tu celular! <\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"\u00bfC\u00f3mo hacer un reclamo por internet? | C\u00f3mo pedir un reembolso con \u00e9xito\" width=\"750\" height=\"422\" src=\"https:\/\/www.youtube.com\/embed\/YL9EZ0BPpWM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Y es que con el aumento de las ventas de productos y servicios en internet parece cada vez m\u00e1s complicado hacer un reclamo de forma virutal, las l\u00edneas est\u00e1n ocupadas, los asesores no est\u00e1n completamente capacitados y las respuestas autom\u00e1ticas son el pan de cada d\u00eda. <\/p>\n\n\n\n<p>Por eso, ante la mala experiencia que tuve con esta empresa decid\u00ed grabar este video explicando la estrategia digital que tuve que implementar para presionar a esta compa\u00f1\u00eda, dejar clara mi exigencia, buscar voces de apoyo que se sumaran a mi causa, crear un video viral con mi caso y lograr una soluci\u00f3n favorable. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>Este video no busca atacar a las marcas, todo lo contrario, es una oportunidad para entiendan que su reputaci\u00f3n pasa por el valor que encuentra un cliente no solo durante la compra sino tambi\u00e9n cuando tiene una queja, inconformidad o problema. Porque, como en los matrimonios, es en las dificultades cuando uno descubre con qui\u00e9n se cas\u00f3&#8230; o a qui\u00e9n le compr\u00f3.<\/p><cite>JuanShow<\/cite><\/blockquote>\n\n\n\n<p>As\u00ed que no pretendo repetir cada uno de los pasos que est\u00e1n en el tutorial, sino contarte que a ra\u00edz de esa historia sali\u00f3 a flote en m\u00ed una pasi\u00f3n que estaba sumergida esperando el momento indicado para volver y se trata del arte de contar historias, a eso he venido.  <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u00a1Porque esta pandemia no solo arruin\u00f3 un viaje so\u00f1ado a Europa con mi familia y me puso a pelear con una agencia gigante sino que tambi\u00e9n me volvi\u00f3 Youtuber! <\/h4>\n\n\n\n<p>Bienvenidos a JuanShow, un espacio con las historias que merecen ser contadas, experiencias, historias de personajes fascinantes y cr\u00f3nicas de viajes. Este es mi primer blog, no olviden dejarme su comentario y \u00a1Suscribirse a mi canal de Youtube! <\/p>\n\n\n\n<p>No pod\u00eda irme sin agradecer por este espacio a Alejandro Guzm\u00e1n, hoy subdirector de Vanguardia, quien fue mi jefe hace un par de a\u00f1os y despert\u00f3 en m\u00ed este inter\u00e9s por el mundo digital y el oficio de contar historias multimedia. \u00a1Seguimos!  <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">JuanShow<\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"alignleft size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Perfil-02-1024x1024.png\" alt=\"\" class=\"wp-image-94\" width=\"234\" height=\"234\" srcset=\"https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Perfil-02-1024x1024.png 1024w, https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Perfil-02-300x300.png 300w, https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Perfil-02-150x150.png 150w, https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Perfil-02-768x767.png 768w, https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Perfil-02.png 1047w\" sizes=\"auto, (max-width: 234px) 100vw, 234px\" \/><\/figure><\/div>\n\n\n\n<p><strong>Contador de historias.<\/strong> Ciudadano Latinoamericano. #JuanShow. <br> Periodista y especialista en Comunicaci\u00f3n Digital. Un d\u00eda de la cuarentena me lanc\u00e9 a contar historias y me volv\u00ed Youtuber. #<strong>JuanShow<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-social-links is-layout-flex wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a href=\"https:\/\/www.facebook.com\/HolaJuanShow\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 9.9v-7H7.9V12h2.5V9.8c0-2.5 1.5-3.9 3.8-3.9 1.1 0 2.2.2 2.2.2v2.5h-1.3c-1.2 0-1.6.8-1.6 1.6V12h2.8l-.4 2.9h-2.3v7C18.3 21.1 22 17 22 12c0-5.5-4.5-10-10-10z\"><\/path><\/svg><span class=\"wp-block-social-link-label screen-reader-text\">Facebook<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-twitter  wp-block-social-link\"><a href=\"https:\/\/twitter.com\/juansebarrero\" 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screen-reader-text\">Twitter<\/span><\/a><\/li>\n\n<li class=\"wp-social-link wp-social-link-instagram  wp-block-social-link\"><a href=\"https:\/\/www.instagram.com\/juanshow.oficial\/\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12,4.622c2.403,0,2.688,0.009,3.637,0.052c0.877,0.04,1.354,0.187,1.671,0.31c0.42,0.163,0.72,0.358,1.035,0.673 c0.315,0.315,0.51,0.615,0.673,1.035c0.123,0.317,0.27,0.794,0.31,1.671c0.043,0.949,0.052,1.234,0.052,3.637 s-0.009,2.688-0.052,3.637c-0.04,0.877-0.187,1.354-0.31,1.671c-0.163,0.42-0.358,0.72-0.673,1.035 c-0.315,0.315-0.615,0.51-1.035,0.673c-0.317,0.123-0.794,0.27-1.671,0.31c-0.949,0.043-1.233,0.052-3.637,0.052 s-2.688-0.009-3.637-0.052c-0.877-0.04-1.354-0.187-1.671-0.31c-0.42-0.163-0.72-0.358-1.035-0.673 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JuanShow!<\/p>\n","protected":false},"author":41,"featured_media":67,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0,"footnotes":""},"categories":[2],"tags":[11,7,10,3,6,9,5,4,8],"class_list":["post-26","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-marketing-digital","tag-atencion-al-cliente","tag-juanshow","tag-marca","tag-marketing-digital","tag-pqrs","tag-quejas","tag-reclamo","tag-redes-sociales","tag-youtuber","item-wrap"],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/blogs.vanguardia.com\/juan-show\/files\/2020\/08\/Imagen-entrada.png","_links":{"self":[{"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/posts\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/users\/41"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":43,"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/posts\/26\/revisions"}],"predecessor-version":[{"id":121,"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/posts\/26\/revisions\/121"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/media\/67"}],"wp:attachment":[{"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/media?parent=26"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/categories?post=26"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.vanguardia.com\/juan-show\/wp-json\/wp\/v2\/tags?post=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}